Support
We’ve teamed up with two outstanding professionals, Jo Rogers from Client Success Matters and Charlotte Farrell from Hello Chief, who we believe can really help our clients step up their growth strategies. These are people we know and trust, and their skills perfectly complement what we do at Stonor.
Our goal has always been to go beyond recruitment and add real value to the businesses we work with. Jo and Charlotte bring a fresh perspective and proven expertise that we’re confident will make a big difference for those looking to take their plans to the next level.
Whether it’s refining client success processes, sharpening leadership strategies or tackling HR operations, we’re excited to see how they can help our clients meet their growth goals with longevity in mind.
Jo Rogers - Client Success Matters
Elevating your client retention & growth
Jo Rogers, founder of CSM, specialises in assisting agencies to enhance client relationships, improve retention, and drive sustainable growth.
With extensive experience in the marketing agency landscape, Jo understands the unique challenges agencies face in maintaining client satisfaction and loyalty. Her passion for client success drives the company’s mission to help agencies thrive in today’s competitive environment.
What do CSM offer?
Client Retention Strategies
Tailored approaches designed to help agencies build lasting client relationships and reduce churn.
Upselling & Cross-Selling Expertise
Equipping teams with the skills and strategies needed to increase client engagement and revenue through additional services.
Client Success Audits
Comprehensive reviews of current client success operations to pinpoint areas for improvement and maximise value.
Training & Development
Practical workshops and training programs that empower teams to deliver exceptional client experiences consistently.
By focusing on client success, CSM enables agencies to not only retain more clients (by 25%) but also unlock new growth opportunities (by 30 %). They help turn satisfied clients into long-term partners and champions of the brand.
Ready to elevate your client relationships? Contact us today to discover how Jo Rogers and her team can help your business thrive.
Charlotte Farrell - Hello Chief
Bespoke HR Solutions to help you grow
Whether you’re a growing SME or just wish to ensure your EVP is on point, we’ve partnered with Hello Chief to support you.
Spearheaded by CEO Charlotte Farrell, Hello Chief help support businesses as they grow. They can cover talent (people), operations (process) and technology (systems and data analytics) whilst underpinning growth strategy through the following six pillars.
People Operations
Organisational Design, full people review, HR documentation upgrade, corporate governance, procedures and digital solutions.
The Talent Cycle
The external brand in the labour market, recruitment, selection, attraction, retention, productivity and profit.
Culture
Diversity, Equality and Inclusion, employee satisfaction, unconscious bias, well being and employee voice.
Performance L&D
Specialist workshops, skills development, deliverables and compensation combined with overall company growth plans.
Reward Strategy
Compensation linked to performance, market and skills, benefits in today’s world, stakeholder succession, aligned with finance and forecasting.
Digital / AI
Identifying the correct software for your business today and in the future, utilisation of current infrastructure making the processes even more defined, easy and efficient for your workforce.
Get in touch for a FREE 30-minute call to discuss your requirements.